WORK WITH US

 
 

WE ARE LOOKING FOR ORGANISED, AMBITIOUS, WORLD-CLASS PROFESSIONALS THAT ALSO LOVE HORSES TO JOIN US

 
 

PART TIME RIDING SAFARI BOOKING AGENT

 

Role Details

Part Time / Full Time Booking Agent Administrator

Job type: Contractor Basis. Must have own laptop.

Pay: £20 an hour + performance-based commission once you are independently managing bookings

Location: Fully Remote

Hours: 9am - 1pm London Time from Monday to Friday. Minimal flexibility on hours. Option for full time hours for the right candidate. Overtime work is often available.

BRIEF

We are looking for an organised individual that is passionate about travel and offering an excellent level of service to our guests. As a booking agent administrator you will help our guests to find their dream safari and support them though the whole journey from initial enquiry to gaining feedback after the ride.

You don’t need any travel industry experience. We love working with highly skilled people on a career break looking for a change.

OUR VALUES

We believe good service is in the detail. We are focused on sharing accurate, timely information with guests so that they can discern which safari is best suited to them. We are organised, naturally curious, we keep our promises and commitments, we have excellent record keeping skills, we’re ambitious and get satisfaction from continuously improving our processes.  

Our distinction from other riding holiday agencies is that we offer only the best safaris in the world and create a community of riders looking to experience the very best. You will have similar discerning standards and take great pride in maintaining these standards.

RESPONSIBILITIES

  • You will oversee the entire client journey, from onboarding to post-ride feedback. This includes tasks such as responding to guest enquiries, supporting bookings, sending invoices, liaising with ride operators about availability and pricing, checking in with clients as departure day nears, and gathering feedback after a holiday. 

  • You will be responsible for internal reporting and our maintaining accurate and up-to-date information in our directory of rides. 

  • You will maintain great relationships and clear lines of communication with our ride operators. 

  • You will understand our guests’ requirements, listen to them, and match their wants and needs to one of our riding safaris of a lifetime.

  • You will study our rides in depth so you can best advise our clients on their options.

  • You will be a true believer in accuracy. You’ll understand getting the details right at every stage of a holiday is vital. We are sticklers for this, and you will be too.

  • You will work to continuously improve our processes.

WHAT ARE WE LOOKING FOR?

Our ideal candidate will:

  • Understand the importance of building meaningful connections and providing exceptional, personalized service.

  • Have good understanding of horse culture to discern guest riding ability.

  • Have general mathamatical literacy in order to quote guests accurately.

  • Be fluent in English and proficient with Google Sheets and Excel.

  • Demonstrate strong organizational skills, flexibility, and the ability to calmly solve challenges under pressure.

  • Thrive in a structured work environment working within our defined processes while being naturally self disciplined as this is a fully remote role.

  • Communicate effectively across multiple platforms, including email, social media, WhatsApp, and phone.

REQUIREMENTS

  • 3+ years working in an administration, finance, executive assistant role or similar.

  • Excellent excel / google sheets skills (writing formulas, formatting, copying templates, validating data).

  • Must have access to fast wifi to be online every work day. This role will not suit a digital nomad who cannot commit to connectivity.

Please only apply if you are available Monday–Friday, 9am–1pm (London time). There is limited flexibility on start time.

Due to the volume of applications we receive we will only respond to candidates who meet this availability capacity, have the relevant experience outlined above, and demonstrate clear, professional written communication in their initial email. Applications that do not meet these criteria will not receive a response.

To apply please send your CV, a paragraph about your skills and experience, and your availability to emma@black-saddle.com.